Thank you for choosing Conteys! We are committed to providing you with high-quality and efficient delivery services. To ensure that your shopping experience is smooth and pleasant, please read the following shipping terms carefully:
1. Delivery Range
We provide delivery services to all regions of the world. No matter where you are in the world, we will do our best to ensure that your order is delivered in a timely manner.
2. Order Processing Time
- Order Processing: After receiving an order, we usually process and prepare it for shipment within 1-3 business days. The processing time includes steps such as confirming the order and payment, packaging the goods, etc.
- Shipping Time: Once the order is processed, we will ship it immediately. You will receive a confirmation email with a tracking number, which you can use to check the status of your package.
3. Shipping Options
We offer a variety of shipping options to ensure that you can choose the shipping method that works best for you:
- Standard Shipping: Usually the most economical option and suitable for most customers.
- Expedited Shipping: If you need your item as soon as possible, you can choose expedited shipping, which will cost more and usually take longer to ship.
The specific shipping company and service will vary depending on your delivery address, the shipping method you choose, and other factors. We will choose the most appropriate logistics company to ensure that your items are delivered safely and on time.
4. Shipping Fees
- Shipping fees will be calculated based on your delivery address, the weight and volume of your items, and the shipping method you choose. You can see the specific shipping fees at checkout.
- Free Shipping: We offer Free Standard Shipping for eligible orders (such as orders above a certain amount). The specific terms of the offer will be displayed at checkout.
5. Shipping Tracking
Once your package is shipped, you will receive an email with a tracking number, which you can use to check the shipping status of your package on the corresponding logistics company’s website in real time. Please stay tuned to ensure that your package is received smoothly.
6. Lost or Damaged Package
If your package is lost or damaged during transportation, please contact our customer support team as soon as possible. We will cooperate with the logistics company to investigate and provide you with the following solutions:
- Lost Package: If the package is confirmed to be lost, we will re-ship it or provide you with a refund.
- Damaged goods: If you receive damaged goods, please take photos and contact our customer service. We will provide returns or re-delivery according to the situation.
8. Address modification
If you need to change the delivery address before the order is shipped, please contact our customer service team as soon as possible and we will do our best to assist in the modification. If the order has been shipped, changing the address may cause shipping delays or additional charges.
Contact us
Email:[email protected]