At Conteys, we want you to be satisfied with your shopping experience. If you are not satisfied with your purchase, we offer a refund policy to protect your rights. Here are the details of our refund policy:
- You can request a return within 14 days of receiving the product. The returned product must be unused, unworn, unwashed in its original packaging and labels.
- Return requests require the purchase order number, a photo of the product (if there is a problem with the product), and the reason for the return.
- Special promotional items may not be subject to the return policy. Specific return restrictions will be indicated on the product page or order checkout page.
2. Refund process
- Please contact us through our customer service email Email: [email protected] or customer service phone number to make a return request.
- Once we confirm your return request, please send the item back to the specified return address. Return costs (such as shipping costs) are usually borne by the customer unless there is a quality problem with the item.
- After the item is returned, we will inspect it and once it is confirmed to be eligible for return, you will receive a full refund (excluding original shipping costs). The refund will be refunded to your original payment method.
- Refund processing time usually takes 5-10 business days, and the specific refund time depends on the processing speed of the payment platform.
Once your return request is approved, we will provide you with a return address. Please note that we strongly recommend that you choose a tracked mailing method to ensure that the returned item can be delivered safely.
If the return is due to non-quality issues (such as dislike, size does not fit, etc.), you will be responsible for the return shipping costs. We recommend that you make sure to choose the right size and style before purchasing to avoid unnecessary returns and exchanges.
Contact us
Email:[email protected]