Conteys respects your privacy and is committed to protecting your personal information. This Privacy Policy is designed to explain to you how we collect, use, store and protect your personal information, and how you can manage your privacy choices. By accessing and using our website, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Registration Information: When you create an account or make a purchase, we may collect your name, email address, phone number, shipping address, and payment information.
  • Transaction Information: We record your purchase behavior and transaction information on the website, including order history, payment method, purchased items, etc.
  • Browsing Information: We collect technical information about your visit to our website, such as device type, IP address, browser type, visited pages, visit time, etc.
  • Customer Service Interactions: If you contact our customer service, we may collect any information you provide, such as problem descriptions, feedback, and suggestions.

2. How Your Personal Information Is Used

We will use your personal information to:

  • Process and manage your orders, including payment processing, shipping, and customer support.
  • Provide a personalized shopping experience, such as product recommendations and customized promotions.
  • Send you information about our products and services, such as order updates, promotions, news, and notifications, provided that you have agreed to receive such information.
  • Improve our services and website functionality, and enhance the shopping experience by analyzing user behavior.
  • Ensure the security of your account and handle your account security matters.

3. About the use of cookies

Our website uses Cookies technology to enhance your user experience. Cookies are small text files stored on your device that are used to identify your device, help us remember your preferences and provide more personalized content. We use cookies for the following purposes:

  • Functional Cookies: Remember your shopping cart contents, language preferences and login status to ensure that you can browse the website smoothly.
  • Performance Cookies: Collect data about website usage to help us optimize website performance.
  • Advertising and Analysis Cookies: Collect user behavior data through third-party advertising platforms and analysis tools to provide personalized advertising content and analysis reports.

You can disable Cookies through your browser settings, or set a warning to warn you every time a cookie is sent. However, please note that disabling Cookies may affect your experience of visiting and using our website.

4. User Security

We take the security of your information very seriously. We have implemented strict technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. These measures include:

  • Use SSL encryption technology to protect the security of all sensitive information (such as payment information) during transmission.
  • Protect your account with a strong password and we recommend that you change your password regularly and keep it secure.
  • Perform regular security reviews and vulnerability scans to ensure that our systems and services are up to date with the latest security standards.

Despite the strict protection measures we have taken, there is always a risk in the transmission of data over the Internet and we cannot guarantee the absolute security of your information. You use our website at your own risk.

5. Age Restriction

Conteys The website services are intended for users who are 18 years of age and over only. If you are under 18 years old, you must use our services with the consent and supervision of your parents or guardians. We will not intentionally collect personal information from minors. If we find that an account is created by an underage user and provides personal information, we will immediately take measures to delete the relevant account and data.

6. Information Sharing with Third Parties

We promise not to sell, rent or in any way sell your personal information to third parties. However, we may share your information with third parties in the following circumstances:

  • Service Providers: In order to complete your order and provide related services, we may share necessary personal information with third-party service providers (such as payment processors, logistics companies, customer support platforms, etc.). We ensure that these service providers also comply with privacy and security protection standards.
  • Legal Requirements: We may disclose your personal information when required by law, such as cooperating with government investigations or responding to legal proceedings.
  • Business Transfers: We may transfer your personal information in the event of a business merger, acquisition or asset transfer, but we will notify you in advance and ensure that your privacy is appropriately protected.

7. How to access and update your information

You can access, update or delete your account information at any time. If you want to review or modify your personal information, you can log in to your account to manage it. If you want to delete your account or stop receiving promotional information, please contact our customer service team.

8. Updates to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. The updated Privacy Policy will be posted on this page and will take effect on the date of posting. It is recommended that you review our Privacy Policy regularly to understand how we protect your personal information. If we make significant changes to the Privacy Policy, we will notify you by email.

Contact us

Email:[email protected]