Welcome to Conteys’ FAQ page! We understand that you may have some questions during the shopping process. To help you better understand our products and services, we have compiled the following frequently asked questions and answers. If you have any other questions, please feel free to contact our customer service team.
1. What sizes are available for your shoes?
We offer a wide range of sizes, covering the common European sizes, US sizes and UK sizes. The specific size range varies according to each style. You can find a size chart on the product page to make sure you choose the size that suits you best. If you have questions about size selection, please refer to our size guide or contact our customer service for help.
2. How do I choose the right shoe size?
To make sure you choose the right shoe size, we recommend that you refer to our size guide. You can choose according to your usual shoe size and the size comparison chart we provide. Different brands and styles of shoes may have slight differences. If you mind that the shoes are too small or too big, it is recommended to choose a size that better suits your foot shape. If you are not sure about your size, you can refer to the inseam of the shoes you already have or contact customer support for advice.
3. Are your shoes suitable for all seasons?
Yes, our shoe collection is designed with different seasons in mind:
- Boots and Ankle Boots are suitable for autumn and winter, providing comfortable warmth.
- Birkenstocks are mainly ideal for summer and warm weather, providing comfort and breathability.
- High Heel is suitable for formal occasions and parties, suitable for all seasons, depending on the weather.
- Snow Boots are designed for winter cold protection, ensuring that you can stay warm and comfortable in cold weather.
4. Are your shoes waterproof?
Some styles (such as Snow Boots) are made of waterproof materials and are suitable for rainy and snowy weather, which can effectively prevent water from penetrating. However, not all styles are waterproof, so before purchasing, it is recommended that you check the material description on the product detail page. If you need waterproof shoes, please choose shoes designed for such environments.
5. Are your shoes suitable for people with wide or narrow feet?
We understand that everyone’s feet are different. Conteys shoes have a variety of styles and designs to suit people with different foot shapes. If you have a wide or narrow foot shape, you can choose the right style to meet your needs. For example, Birkenstocks are known for their adjustable design and are suitable for wide feet; while styles such as Ankle Boots and High Heels usually have a standard fit design. It is recommended that you refer to the size chart and reviews before purchasing, or consult our customer service.
6. How do I care for my Conteys shoes?
In order to extend the life of the shoes and maintain their appearance, it is recommended that you take corresponding maintenance methods according to the different materials of the shoes:
- Leather shoes: Use a special leather care agent to maintain them regularly and avoid prolonged exposure to sunlight.
- Waterproof snow boots: Keep dry and treat with waterproof spray regularly.
- Fabric and mesh shoes: Can be washed with a mild detergent and kept dry. For specific maintenance suggestions, please refer to the instructions on the product page, or contact customer support for more help.
7. Are your shoes suitable for long walks or outdoor activities?
Our shoes are designed with comfort and durability in mind for everyday wear and general outdoor activities. For example, Birkenstocks and Snow Boots are designed for comfort and foot support and are suitable for long-term wear or activities. However, if you need to engage in long-term exercise or extreme activities, we recommend choosing shoes designed specifically for sports.
8. Do you support returns and exchanges on your shoes?
Yes, we do. If you are not satisfied with the shoes you purchased, you can request a return or exchange within 14 days of receiving the goods. Please ensure that the goods are unworn, unwashed, and in the original packaging and tags. The specific return and exchange policy can be found on our Return Policy page. If you have any questions about returns or exchanges, please contact our customer service team.
9. Do you ship internationally?
Yes, Conteys ships worldwide. No matter where you are in the world, we will do our best to ensure that your order is delivered smoothly. International orders may require additional shipping time and fees, and may be affected by customs and tariffs. Specific shipping costs and shipping times will be displayed at checkout.
Contact us
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